Terms of Service
VirtualOrderingSolutions.com Terms & Conditions
Please read these terms & conditions carefully. By using our Website you agree to be bound by the Terms & Conditions set forth below. When you access, browse, and/or use this Website, your use of this Website constitutes your agreement to follow and be bound by the Terms & Conditions. If you do not agree to be bound by the Terms & Conditions, or if you do not have the authority to agree to or accept these Terms & Conditions, you may not use this Website. VirtualOrderingSolutions.com reserves the right to change, revise or amend these Terms & Conditions at any time without prior notice. Any changes, modifications or amendments will be effective upon the posting of the revised terms to this Website. By agreeing to these Terms & Conditions you are also agreeing that the posting of any such changes constitutes notice to you of the changes, modifications and/or additions and you acknowledge that it is your responsibility to review these Terms & Conditions each time you use this Website. Your continued use of this Website shall be deemed to be your agreement to be bound by any such modifications, alterations or updates. In the instance VirtualOrderingSolutions.com should elect to notify you of changes to the Terms & Conditions and policies through another medium such as email, the additional means of communication does not constitute an agreement of any kind that it will do so in the future. The posting of modifications, changes and/or amendments to this Website remains effective notice of such modifications, changes and/or amendments.
You are granted permission to access and use this Website and its content for the sole purpose of assessing the product and service offerings of this Website, and preparing, evaluating, and ordering products or services through VirtualOrderingSolutions.com. Obtaining products from VirtualOrderingSolutions.com does not entitle you to use any portion of content apart from the finished products as they are supplied by VirtualOrderingSolutions.com. You agree to use this Website in a responsible manner that is in full compliance with these Terms & Conditions.
Without limitation, no portion of content may be utilized as a trademark or service mark, for any pornographic use, for any unlawful purpose or use, to defame any person, to violate any person’s right of privacy or publicity, to infringe on any copyright, trade name, trademark, service mark, or other intellectual property right of any person or entity. You agree that you will not use the Website to produce products that are offensive, unlawful, harassing, libelous, threatening, harmful, obscene, malicious, or otherwise objectionable. You further agree that no products or services offered by VirtualOrderingSolutions.com will be used for any improper, illegal, unsolicited, or unauthorized advertising, promotional materials, “pyramid schemes,” or any other form of improper solicitation. VirtualOrderingSolutions.com may terminate its service to customers found to be using VirtualOrderingSolutions.com to engage in such undesirable activities.
Tampering with our Website, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on our Website are prohibited. Users are prohibited from violating or attempting to violate the security of our Website, including, without limitation, accessing data not intended for such users or logging onto a server or an account which the user is not authorized to access; using our Website for unintended purposes or trying to change the behavior of our Website; attempting to probe, scan, or test the vulnerability of a system or network or breach security or authentication measures without proper authorization; attempting to interfere with service to any user, host network, including without limitation via means of submitting a virus to our Website, overloading, “flooding,” “spamming,” “mailbombing” or “crashing”; forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting; forging communications on behalf of our Website (impersonating our Website), or to our Website (impersonating a user); or sending unsolicited and unauthorized email on our behalf.
You may not use any meta-tags or other “hidden text” utilizing VirtualOrderingSolutions.com’s name or trademarks without VirtualOrderingSolutions.com’s express written consent. You may not use any automated means to access the Website or collect any information from the Website (including, without limitation, agents, robots, avatars, spiders or scripts), frame the Website, utilize framing techniques to enclose any proprietary information or material, place pop-up windows over the Website’s pages, or otherwise affect the display of any pages on the Website. This means, among other activities, that you agree not to engage in the practices of “screen scraping,” “database scraping,” and any other activity intended to collect, store, reorganize or manipulate the information contained on the Website. You may not use the site in any manner that could damage, disable, overburden, or impair the Website, interfere with any other party’s use of the Website, or otherwise undermine the integrity of the Website. Unless you receive VirtualOrderingSolutions.com’s express written consent you may not resell or make any other commercial use of this Website or content therein; modify, adapt, translate, reverse engineer, decompile, disassemble or convert into a readable format, any part of this Website or its underlying HTML or other code (except as it may be interpreted and displayed by web browsers for purposes of using the Website); copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post or transmit any site content (including anyVirtualOrderingSolutions.com trademarks) in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise; or make a derivative use of the Website and any site content. You agree that if we, in our sole and unfettered discretion, requests in writing that you remove any link or links to our Website you will promptly do so. You agree that we may in our sole discretion, and at any time, terminate your access to and use of our Website, or any part thereof, with or without notice.
You understand and agree that you, and any other person from whom it may have originated, are solely responsible for customer content (inclusively any data, text, photographs, graphics, messages or other materials uploaded or submitted for inclusion in printed products). When you upload, or otherwise provide customer content to VirtualOrderingSolutions.com, you warrant and confirm that you either own the copyright or have permission to copy any documents, text, graphics, photographs, etc., that you submit for inclusion in the print process, and you agree to defend, indemnify and hold VirtualOrderingSolutions.com and its officers, directors, employees, shareholders, agents and affiliates harmless from any suit, demand, or claim arising out of any breach of this warranty and agree to pay any judgment or reasonable settlement offer resulting from any such suit, demand or claim, and to pay any attorney’s fees incurred by VirtualOrderingSolutions.com in defending such suit, demand, or claim.
You agree that you will not send, upload, post or otherwise transmit to VirtualOrderingSolutions.com any customer content that contains material that is unlawful, threatening, abusive, defamatory, pornographic, lewd, lascivious and/or obscene; which invades another person’s privacy; which would further the commission or concealment of a crime; advocates or urges treason, insurrection, sedition, or forcible resistance to any law of the United States; is not lawfully yours to transmit; is the subject of, or which infringes upon, any patent, trademark, trade name, trade secret, copyright, right of publicity, moral right or other intellectual property right of another person or entity; contains software viruses, trojans, malware, or other harmful or malicious computer code, or that in any other way would interfere with or disrupt the services and/or production of VirtualOrderingSolutions.com and/or any servers or networks connected to or used in connection with the delivery of such service and production.
You acknowledge VirtualOrderingSolutions.com reserves the right to pre-screen customer content, and VirtualOrderingSolutions.com and its affiliates shall have the right (but not the obligation) in their own discretion to remove any customer content and/or refuse to fulfill a job or order that violates these Terms & Conditions or that may otherwise be objectionable. You further acknowledge and agree that VirtualOrderingSolutions.com may preserve customer content and may also disclose customer content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to comply with legal processes, enforce these Terms & Conditions, respond to claims that the customer content violates the rights of third-parties, or protect the rights, property, or personal safety of VirtualOrderingSolutions.com, its employees, users, and the public in general.
Color Quality / Order Approval
VirtualOrderingSolutions.com guarantees that its prints will meet CMYK industry standards. We cannot guarantee “match-print” color fidelity and cannot prevent slight color shift throughout an order. Although online proofs supplied to the customer may be highly calibrated and very accurate, they cannot match the final printed product 100%. Because we cannot control the color reproduction of a customer’s computer monitor, we cannot guarantee that the actual print color will precisely match any preview as it appears on your monitor. VirtualOrderingSolutions.com is not responsible for any color shift in converted photographs (RGB images) with black, near black or grey tones. Color shifts from a perceived black or grey must be addressed prior to file submission. We accept no responsibility for color variations between submitted files and the final printed piece. Under no circumstances will a reprint be honored for color variations that have occurred during the printing process. Please note that the application of UV coating may have an effect upon or change the appearance of printed colors. VirtualOrderingSolutions.com is not liable for the final color appearance of a UV coated product.
Once you submit an order, you are agreeing that you are fully satisfied with the document layout and content, and you accept responsibility for any errors therein. VirtualOrderingSolutions.com will assume that you have verified the spelling, grammar, damaged fonts, punctuation, etc.
During the order process, VirtualOrderingSolutions.com provides the option for proofs to be supplied to the customer. It is the sole responsibility of the customer to verify any requested proofs against the original, and to correct any spelling or grammatical errors etc. If a proof is requested, your job will not be processed or deemed production ready until you have approved the proof in writing. This may affect the projected turnaround time.
Production Turnaround Times
Turnaround time is dependant on many factors, including order size, materials used, and application processes. Please note that turnaround time does not include shipping time. The estimated date you will receive your order is a combination of the turnaround time and shipping time.
Note: Turnaround times for jobs that VirtualOrderingSolutions.com does not deem production ready (i.e. those with problems or which require a proof) will not begin until the job is approved and ready for production. Although we make every possible effort to turn jobs around in the estimated time offered, your job may require more time due to unforeseeable or uncontrollable circumstances. Turnaround times are an estimate, not a guarantee. We will not credit customers if a job runs past the estimated turnaround time.
Right of Refusal / Termination
VirtualOrderingSolutions.com reserves the right to refuse service or products to any person or organization. VirtualOrderingSolutions.com may also suspend or terminate your account and/or your right to utilize the services made available through this Website in the event that it determines or has reasonable grounds to suspect that you are in violation of these Terms & Conditions.
Notwithstanding any part of these Terms & Conditions that may suggest otherwise, VirtualOrderingSolutions.com reserves the right, without notice and in its sole discretion, to terminate your right to use this Website for any reason or no reason at all, and to block or prevent future access to and use of this Website by you. In the event your right to use this Website is terminated, these Terms & Conditions shall still apply, and this will not affect your responsibility for payment of jobs already completed and/or in production.
Over / Under Runs
Although we endeavor to ship the quantity ordered, VirtualOrderingSolutions.com reserves the right to ship within 5% over or under the requested quantity. If a minimum quantity is necessary, we recommend that you adjust the total quantity ordered to account for the possibility of an under run. If an exact quantity is an absolute necessity, please contact one of our customer service representatives for further information.
Payment / Cancellation
All prices and dollar amounts on this Website are in United States dollars. VirtualOrderingSolutions.com currently accepts the following credit cards: VISA, MasterCard, American Express, and Discover. VirtualOrderingSolutions.com reserves the right to stop accepting credit cards from one or more issuers. Unless VirtualOrderingSolutions.com agrees otherwise, all product and service orders must be paid for at the time of the order and accompanied by an authorization to charge a credit card currently on file with VirtualOrderingSolutions.com, or to charge a valid, authentic and current credit card, which you are authorized to use, that you provide at the time of the order. If a charge against a credit card you provide is not authorized or accepted, or is subsequently refused or rejected, we reserve the right to cancel your order without notice or liability.
Orders are subject to the following cancellation policy: you will always have either one hour after submitting an order, or until requested proofs are approved, to cancel an order. All orders that have gone to production, whether proofs have been approved or the job is to be printed as is, cannot be cancelled due to the high speed at which orders are produced. Not all orders are eligible to a full refund; some orders may be subject to non-refundable service fees. You may contact customer service to determine if you are eligible for a refund. Please allow ten business days for your account to be credited in the event of a cancellation.
Disclaimer of Warranty / Limitation of Liability
This Website and the information, site content, services, products and materials contained in or offered through this Website, are provided on an “as is” basis without warranties of any kind, either express or implied. To the maximum extent permitted by law, VirtualOrderingSolutions.com expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, non-infringement, title, freedom from computer viruses, and implied warranties arising from course of dealing or course of performance, with respect to this Website and the information, site content, services, products and materials contained in or offered through this Website. VirtualOrderingSolutions.com does not represent or warrant that the information, site content, services, products and materials contained in or offered through this Website are accurate, complete, reliable, current, or error-free or that the services and products offered will meet the user’s requirements, or that the services and products will be provided in a timely, uninterrupted or secure manner. VirtualOrderingSolutions.com is not responsible for any typographical errors or omissions relating to pricing, text or photography. VirtualOrderingSolutions.com does not represent or warrant that this Website or its server(s) are free of viruses, trojans, malware, or other harmful or malicious components even if VirtualOrderingSolutions.com or its authorized representatives have been advised of such possibility. You expressly agree that use of this site, including all content, data or software distributed by, downloaded or accessed from or through this site is at your sole risk.
In no event shall VirtualOrderingSolutions.com or its shareholders, directors, officers, employees, agents, affiliates, suppliers, or subsidiaries be liable (jointly or separately) to any person or entity for any direct, punitive, incidental, special, consequential or other indirect damages including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of our website, with the delay or inability to use our website or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through our Website, or otherwise arising out of the use of our Website, whether based on contract, tort or otherwise, even if we or any of our suppliers has been advised of the possibility of damages.
Some jurisdictions do not allow limitations on implied warranties, or the exclusion or limitation of incidental or consequential damages. If these laws apply, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have rights additional to those contained herein. If you are dissatisfied with any portion of our Website, or with any part of these Terms & Conditions, your sole and exclusive remedy is to discontinue using our Website.
You agree that you shall indemnify and defend and hold VirtualOrderingSolutions.com and its officers, directors, employees, shareholders, agents, affiliates, subsidiaries, suppliers and representatives, harmless from and against any and all claims, damages, losses, costs, and expenses (including but not limited to attorney’s fees) that, directly or indirectly, arise out of or are related to your breach of any provision of these Terms & Conditions; any suit, claim or demand arising from or relating to an allegation that any customer content provided by you, or any other text, photograph, image, graphic or other material you incorporated into products or services ordered from VirtualOrderingSolutions.com, that was not part of the standard site contents, infringes upon the rights of a third party; and/or any of your activities conducted in connection with this Website, your use thereof, and/or the products and services ordered through this Website.
The Terms & Conditions and your use of this Website shall be governed by and construed in accordance with the laws of the State of New Jersey, without resort or giving effect to conflict of law provisions. Regardless of where you access this site, you agree that any action at law or in equity arising out of or relating to these Terms & Conditions and/or your use of this Website shall be filed and adjudicated only in the federal or state courts located in Morristown, New Jersey, and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction and venue of such courts over any suit, action, or proceeding arising out of or under these Terms & Conditions and/or your use of this Website. You also agree that you will not assert in any legal action or proceeding involving VirtualOrderingSolutions.com that a court sitting in Morristown, New Jersey is an inconvenient forum for such legal action or proceeding. These Terms & Conditions are not governed by the United Nations Convention of Contracts for the International Sale of Goods, the application of which is expressly excluded. If any part of these Terms & Conditions are determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms & Conditions shall continue in effect. A printed version of these Terms & Conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms & Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Security / Privacy
To contact or order products from VirtualOrderingSolutions.com it is necessary to provide certain personal data or other information to this Website via the Internet. Though VirtualOrderingSolutions.com is committed to taking all reasonable steps to safeguard your personal data or other information, such as using secure servers and encryption software and various other precautions, no system is infallible. Such information could potentially be subject to interception or alteration by third parties and it is not possible for VirtualOrderingSolutions.com to guarantee confidentiality or security. The information VirtualOrderingSolutions.com collects and how it uses that information is the subject of VirtualOrderingSolutions.com’s Privacy Statement and can be viewed by clicking here.